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Introduction
Look, we get it - privacy policies can be a real slog to read through. But here's the thing: we actually care about your privacy, and we're gonna be straight with you about what we do with your information. At Celesthal Quindros Architecture, we've been designing spaces for people since day one, and that means respecting the folks who trust us with their projects and their data.
This policy covers our website and any interactions you have with our firm. We're based in Canada, so we follow Canadian privacy laws (PIPEDA, for those keeping score at home). If you're reaching out from somewhere else, don't worry - we've got you covered too.
What Information We Collect
We're not in the business of collecting stuff we don't need. Here's what we typically gather:
Personal Details
When you reach out to us or fill out a contact form, we'll collect basics like your name, email, phone number, and whatever project details you wanna share. If we're working together on a project, we might need additional info like property addresses or business registration numbers - you know, the practical stuff.
Technical Information
Our website collects some technical bits automatically - IP addresses, browser type, what pages you visit, how long you hang around. It's pretty standard web analytics stuff that helps us understand how people use our site and where we can improve things.
Project Documentation
If we're working together, we'll collect and store project files, design preferences, photos of existing spaces, correspondence - basically everything we need to bring your vision to life. This stuff stays confidential and we handle it with care.
How We Use Your Information
We're not selling your data or doing anything shady with it. Here's the real deal on what happens with your info:
- Project Work: Obviously, we use your information to actually do the work you've hired us for - designing, planning, communicating updates, coordinating with contractors and consultants.
- Communication: We'll use your contact details to respond to inquiries, send project updates, and occasionally share news about our firm if you've said that's cool with you.
- Legal Stuff: Sometimes we need to keep records for regulatory compliance, contract obligations, or to handle any disputes (hopefully never, but you gotta be prepared).
- Improving Our Service: We analyze how people use our website and interact with us to make the experience better. Nothing creepy, just trying to be better at what we do.
Who We Share Your Data With
We don't just hand out your information to anyone. But there are some situations where we need to share certain details:
Project Partners
When we're working on your project, we might need to share relevant info with structural engineers, contractors, city planning offices, or other consultants. They only get what they need to do their part of the job.
Service Providers
We use various tools to run our business - email hosting, cloud storage, project management software. These providers might process your data, but they're bound by confidentiality agreements and can't use it for their own purposes.
Legal Requirements
If we're legally required to disclose information - like through a court order or regulatory investigation - we'll comply with those requirements. We're not gonna risk our license over it.
Cookies and Tracking
Yeah, we use cookies - the digital kind, not the tasty ones. They help our website remember your preferences and let us see how people are using the site. Most browsers let you control cookies through their settings if you're not into that.
We might use analytics tools like Google Analytics to understand traffic patterns and user behavior. This helps us figure out what's working and what's not. The data we get from this is anonymized and aggregated - we're not tracking individuals around the web or anything like that.
Your Privacy Rights
Under Canadian privacy law, you've got some solid rights when it comes to your personal information:
Access
You can ask to see what personal information we have about you. We'll provide it in a reasonable timeframe.
Correction
If something's wrong or outdated, let us know and we'll fix it. Accurate records matter to us too.
Deletion
You can request that we delete your personal info, unless we're legally required to keep it.
Withdrawal
You can withdraw consent for us to use your information at any time (though it might affect our ability to work with you).
Just shoot us an email or give us a call if you wanna exercise any of these rights. We'll get back to you within 30 days.
How We Keep Your Data Safe
We take data security seriously - it's not just about following regulations, it's about respecting your trust. We use industry-standard security measures including encrypted connections, secure servers, and controlled access to sensitive information. Only team members who need access to your data for their work actually get it.
That said, no system is 100% bulletproof. We do our best to protect your information, but we can't guarantee absolute security. If there's ever a breach that affects your data, we'll let you know promptly and tell you what we're doing about it.
Data Retention
We keep your information as long as we need it for the purposes we collected it, or as long as the law requires. For active projects, that's obvious. For completed work, we typically retain records for seven years (standard practice in our field for liability and regulatory reasons). After that, we securely dispose of it.
Questions About Privacy?
If you've got questions about this policy or how we handle your information, don't hesitate to reach out. We're not hiding behind legalese - we're happy to have a real conversation about your privacy concerns.
Phone
(416) 555-0142Mailing Address
1250 King Street West, Suite 408
Toronto, ON M6K 1G2, Canada
Updates to This Policy
We might update this privacy policy from time to time as our practices evolve or laws change. When we make significant changes, we'll let you know through our website or via email if you're a client. The "Last Updated" date at the top tells you when we last modified things.